Your Job-Connect Questions Answered - Help Centre & FAQ

1. What is Job-Connect?

Job-Connect is a subscription-based platform that automates your job search. Using AI technology and a dedicated team, we apply to relevant job postings on your behalf across major career portals, saving you time and boosting your chances of securing interviews. We also provide optional services such as resume optimization, interview coaching, and career guidance.

2. How does the service work?

Once you sign up and complete your profile, our system takes care of the job search process for you. We:

• Create or optimize your resume using the details you provide.
• Search and apply to jobs that fit your skills and preferences.
• Track all applications and updates in one easy-to-use dashboard.

3. Who is this service for?

Our service is ideal for any job seeker who wants to save dozens of hours each week on the tedious process of searching for jobs, filling out applications, and writing cover letters. Whether you are entering the workforce, looking for a career change, or seeking new opportunities, we handle the legwork for you.

4. How many interviews will I get?

Most people get 1-2 interviews every 100 applications. But it depends a lot on your experience, industry and overall job market conditions, it's definitely a numbers game!

5. What is the cost of the service?

We offer flexible biweekly subscription plans tailored to the services you need. Please visit our Pricing Page for the most current rates. All prices are in CAD, and sales tax (GST/HST/PST) will be added as required.

6. What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard)

7. What is your refund policy?

We want you to feel confident in your investment. While all sales are generally final, we stand firmly behind our Interview Guarantee for our Pro+ package.

• If you don't receive an interview after 30 days of your paid subscription for the Pro+ (as defined in our Terms), we'll extend your service for an additional 4 weeks at no cost.
• If you still haven't secured an interview after that extended period, you'll be eligible for a full refund by submitting a signed Refund Claim Form.
• Refunds may also be issued at the sole discretion of our Dispute Office in exceptional circumstances. Please review Clause 30 ("Interview Guarantee Terms and Refund") in our Terms and Conditions for full details, definitions, and conditions.

8. Can I cancel my subscription?

Yes, you can. Here's how our cancellation policy works:

Cancel anytime by unsubscribing from the website, your subscription will remain active until the end of your current billing cycle, with no additional fees.

9. What information do I need to provide?

We will need your resume, basic personal and professional information, and your job preferences (e.g., desired titles, industries, locations, and salary expectations). The more information you provide, the better we can tailor our search.

10. Do you guarantee I will get a job?

No, we do not guarantee job placement. We guarantee that you maximize your chances of landing interviews by applying to relevant opportunities on your behalf. Ultimately, securing the job depends on your performance during the interview and selection process. While we can't promise a job offer, our service is designed to give you more opportunities to succeed.

11. Is my personal information safe?

Yes. We take data privacy and security very seriously. The information you provide is used solely for your job search and is handled in accordance with our Privacy Policy. We use secure servers and encrypt sensitive data.

12. Will my information be shared with third parties?

Your information is primarily used to apply for jobs. We may share your profile/resume with potential employers and recruiters as part of the application process. In the event of unpaid fees, we reserve the right to share your information with a collection agency.

13. How do I contact customer support?

The best way to reach us is via email at admin@job-connect.ca. You can also call us at +1 437 216 2171. Working Hours: Monday to Saturday, 9 am to 7 pm.

14. What if I have a dispute?

We aim to resolve all issues amicably. Please contact us first so we can help. Our Terms and Conditions require an informal negotiation period of 90 days before initiating any formal dispute resolution proceedings, which are handled through binding arbitration.

15. Can I pause my subscription?

You can see whether pausing is available for your plan, and manage any pause options, directly in your account dashboard.

16. Can I add additional services to my Job‑Connect subscription?

Any additional services or add‑ons available for your selected plan will be displayed in your dashboard and on the Pricing/Services section of your account

17. How does the free trial work?

You get 7 days of full access to Job-Connect, including 25 job applications submitted on your behalf. Enter your payment details at signup; your card will not be charged today. After 7 days, your card will be charged with the full plan amount, and your application cycle resets fresh based on your selected plan.

18. When will I be charged, and how much?

Your card will be charged automatically after your 7-day trial ends. The amount depends on your selected plan (Basic, Professional, or Pro+). No charges are made during the trial period.

19. Can I cancel the trial?

Yes. You can cancel anytime during the 7-day trial with no charge. Use the "Cancel Subscription" option in your dashboard. Your access will discontinue immediately, but no further applications will be submitted.

20. What happens to my job applications after the trial?

After your trial ends, your auto-job application cycle resets and starts fresh based on your paid plan. Trial applications are not carried over to your paid subscription.

21. What if my card is declined at the end of the trial?

We will attempt to charge your card up to 3 times (every 24 hours). Your account remains active during this grace period. If payment fails after all attempts, your account will be paused, and you will lose access.